|
|
|
ACCOUNT DETAILS
Account Number:
${originalAccountNumber}
Customer ID:
${borrowerCustomerId}
|
|
|
|
Dear ${firstname},
Now that you’ve settled in with Lombard, we’d like to remind you of a few things coming up.
|
|
Your first statement
This will be sent to you in the next two weeks confirming when your first repayment is due. If you have already set up a Direct Debit, you can double check your payment arrangement on your first statement under ‘Payments’. Your email statement will be sent from customerservice.cards@flexigroup.com.au. This may appear as ‘Customer Service’ in your inbox, so please keep an eye out for it. If you would like to receive a paper statement, please contact us. Note that there is a $1 Paper Statement Fee for every statement sent by mail.
|
|
|
Accessing Statements
Your E-Statements are password protected. The Statement Access Password will be your Date of Birth followed by your Surname in the following format: ddmmmyyyysurname.
For example, if your Date Of Birth is 1 January 1978 and your Surname is Sample, your password will be 01jan1978sample.
Please note, the password is case sensitive and requires all letters in lower case.
|
|
|
Online Access
To manage your account online, log in using your Customer ID and the password you selected at the time of application. If you have forgotten your password for Online Access, please call us.
|
|
|
Apple Pay
To use Apple Pay, add your active Lombard card to the wallet app on a compatible Apple Pay device. Using Apple Pay is simple, and your card information is secure because it isn’t stored on your device or shared when you pay. Paying in stores, apps and on the web has never been easier, safer, or more private*.
|
|
|
The Annual Fee
This needs to be paid in full, in addition to the Minimum Monthly Payment, by the first payment due date to avoid being charged any interest on the Annual Fee. Please refer to the ‘Optional Repayment – 55 Days Interest Free’ amount on your first statement and pay this to avoid any interest charges.
|
If you have any questions contact us on 1300 888 779, Monday to Friday between 9am and 9pm or Saturday to Sunday between 9am and 5pm (AEST).
We’re here to help!
Kind regards,
Customer Service Team
|
|
|
|
|
