IMPORTANT NOTICE

ACCOUNT DETAILS

Agreement Number:
${originalAccountNumber}

Scheduled Agreement End Date:
${SchedEndDate}

Dear ${letterDisplayName},

Choose an End of Term Option

We hope that you are enjoying the goods that you rented from us.

This is to let you know that your Rental Agreement ${originalAccountNumber} will end on ${SchedEndDate} and there are key decisions you need to make before the end of the rental term.

By the end of term, assuming that all monthly rental payments are made on the dates required, you will have paid a total of ${displayTotalBalanceDue}.

The key decisions you need to make relate to:

1.

What to do with the existing goods - would you like to return, offer to purchase or double time the goods?

2.

Whether to upgrade to new goods - would you like to upgrade to the latest technology or a new model? We have special benefits if you choose this option.

1.

Options for Existing Goods1

Return - You can return the existing goods to us prior to ${SchedEndDate} with no more monthly rental payments. Any outstanding monthly rental payments or arrears owing at this date will still need to be paid. The goods must be returned in good working order, together with all accessories and manuals, at your own expense.

The goods can be returned to any of our warehouse locations listed in the table at the end of this email.

Please ensure you label the goods with the following for easy identification:

Attention: SmartWay Returns

Agreement Number: ${originalAccountNumber}

Customer Name: ${letterName}

If the existing goods are not returned, or not under a new arrangement by ${SchedEndDate} your Rental Agreement will continue on a month-to-month basis where you will continue to pay ${displayLastMonthlyPayment} per month until you return the goods or another end of term option is agreed.

Offer to Purchase1 - If you would like to own the existing goods, we would be pleased to negotiate a sale price with you. We estimate that the sale price of the existing goods would be approximately ${displayEOTHighRange} at the end of term. You will also need to pay any outstanding monthly rental payments or arrears.

Double Time1 - You can ‘double time’ the length of your existing term by paying the double time payment, equivalent to one monthly rental payment. You can continue using the existing goods and enjoy the benefits of the FlexiCare Program which means we’ll repair or replace selected items that are stolen, accidentally lost or accidentally damaged. Also, we will loan you goods on selected items within 24 hours if the existing goods need repair.2

2.

Upgrade to New Goods1 You may want to upgrade to the latest technology or a new model. As a valued customer, we can make this process easy and fast as well as offer discounts on the existing goods. Call us for an approval.

If you upgrade to new goods and return the existing goods, we will waive up to 2 remaining monthly rental payments on your existing Rental Agreement.3

If you upgrade to new goods and offer to purchase the existing goods, we will waive the purchase price of the existing goods.4

Don’t Forget to Contact Us

If you require any clarification, or you would like to nominate any of the above options, please call our Customer Team on 1300 888 779 7 days a week, prior to ${SchedEndDate} which is the date of the end of term of your existing Agreement.

We look forward to hearing from you.

Regards,

SmartWay Customer Team

State

Warehouse

NSW

${nswWarehouseAddress}

VIC & SA & TAS

${vicSAtasWarehouseAddress}

QLD & NT

${qldNtWarehouseAddress}

ACT

${actWarehouseAddress}

WA

${waWarehouseAddress}
1 All upgrade, purchase and double time options are subject to our agreement and our standard terms and conditions, and all upgrade options are also subject to any internal credit criteria.
2 Provided under the FlexiCare Program and subject to terms and conditions and important exclusions and limitations. Refer to product terms and conditions for a full list of such exclusions and limitations. FlexiCare Loaner dispatched within 1 business day subject to delivery to all Australian metro areas and request made during business hours.
3 Waiver of up to 2 remaining monthly rental payments only available to existing customers if upgrade and return is settled at least 2 months prior to end of term and subject to credit criteria. Customers are liable for payments for the full term under the original Rental Agreement unless waived.
4 Waiver of purchase price only available to existing customers who upgrade and enter into a new rental agreement with SmartWay.

Flexirent Capital Pty Ltd ABN 93 064 046 046 is the financier and holds Australian Credit Licence number 394735 (Flexirent). SmartWay® is a trademark of Flexirent, a subsidiary of FlexiGroup Limited.

SMW_E_EOT3BEFORE_FMVWAIVER_POS