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Agreement Number:
${originalAccountNumber}
Scheduled Agreement End Date:
${SchedEndDate}
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${letterTodayDate}
Dear ${letterDisplayName},
Reminder: Your Rental Agreement is approaching the scheduled end date
We hope we have helped your business grow and prosper.
Your Rental Agreement
We have not yet heard from you. Over the past three (3) months we have tried contacting you on a number of occasions to find out what you would like to do with the Equipment.
Key decisions
It is important for you to contact us as soon as possible to advise on the following key decisions:
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What would you like to do with the Equipment: would you like to return or offer to purchase the Equipment? |
2. |
Whether to upgrade to new equipment: would you like to upgrade to the latest technology or a new model? We may have special benefits if you choose this option. |
3. |
Whether to extend your Rental Agreement: do you need more time to decide which option to choose? You can request to extend the term of your Rental Agreement. |
Options at the scheduled end of your Rental Agreement1
Your options at the scheduled end of your Rental Agreement include:
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The Equipment: |
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Return: you can return the Equipment to us at the scheduled end of you Rental Agreement with no more rental payments.2 The Equipment must, at your expense, be returned with all accessories and manuals.
Offer to Purchase: if you would like to own the Equipment, we would be pleased to discuss a purchase price with you.
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Upgrade to new equipment: you may want to upgrade to the latest technology or a new model. As a valued customer, we can make this process easy and fast. If you upgrade to new equipment and offer to purchase the Equipment, we may be able to provide you with a discount based on various factors including your loyalty to our business.3 Call us to discuss an approval. |
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Extend your Rental Agreement: you may need more time to decide whether to return or offer to purchase the Equipment. If so, you can request to extend the term of your Rental Agreement. During this extension period you will be charged the same rental payment rate payable immediately before the scheduled end of your Rental Agreement. |
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Notify us of your decision urgently4
If you wanted your Rental Agreement to finalise on ${SchedEndDate} you were required to notify us in writing sixty (60) days before this date.
Please contact us urgently to advise your choice for the Equipment.
If you don’t return the Equipment to us or finalise your purchase of the Equipment on or before the scheduled end of your Rental Agreement, your Rental Agreement will automatically roll-over for thirty (30) days. Your Rental Agreement will continue to automatically roll-over for successive periods of thirty (30) days until you give us thirty (30) days’ written notice and, as applicable, you return the Equipment to us or finalise the purchase of the Equipment. During the roll-over period you will be charged the same rental payment rate payable immediately before the scheduled end of your Rental Agreement.
Contact us
If you have any questions or you would like to nominate any of the above options, please call our SmartWay Customer Team on 1300 888 779, 7 days a week, 9am – 6pm (AEST).
We look forward to hearing from you.
Regards,
SmartWay Customer Team
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